Question 1

What products are available at FACO?

Accepted Answer

We offer traditional South Indian filter coffee powders, whole roasted coffee beans, green coffee beans, hill teas, and homemade chocolates (available only at our Kodaikanal shop).

Question 2

What is the difference between pure coffee and chicory blend?

Accepted Answer

Pure coffee is 100% coffee with a clean, aromatic taste. Chicory blend adds roasted chicory for a thicker, bolder cup that pairs well with milk — the classic filter coffee style.

Question 3

Do you sell whole beans?

Accepted Answer

Yes. We sell whole roasted beans and green (unroasted) beans. Ask on WhatsApp for current availability.

Question 4

Do your coffees contain preservatives?

Accepted Answer

No. Our coffee contains no added preservatives. For flavoured teas and chocolates, please ask us on WhatsApp.

Question 5

Are chocolates available for delivery?

Accepted Answer

No. Our homemade chocolates are available only at our Kodaikanal shop and are not shipped.

Question 6

How do I place an order?

Accepted Answer

Message us on WhatsApp with the product, size and your delivery address. We'll confirm availability, courier charges and the total.

Question 7

Do I need to create an account?

Accepted Answer

No. All orders are taken directly on WhatsApp.

Question 8

Can I cancel or change my order?

Accepted Answer

Yes, orders can be changed or cancelled before they are shipped. Just message us on WhatsApp.

Question 9

Can I buy at the shop?

Accepted Answer

Yes. Visit us on Woodville Road, opposite the bus stand, Kodaikanal — open every day, 8:30 am to 8:30 pm.

Question 10

Do you ship across India?

Accepted Answer

Yes, we ship coffee and tea across India.

Question 11

How long does delivery take?

Accepted Answer

Usually 1–3 days within Tamil Nadu and 2–5 days for the rest of India.

Question 12

Are there delivery charges?

Accepted Answer

Yes. Courier charges depend on your pincode and parcel weight. Offers and discounts may not apply to shipping.

Question 13

Will I get a courier receipt?

Accepted Answer

Yes. We share the courier receipt on WhatsApp once your order is shipped.

Question 14

Which payment methods do you accept?

Accepted Answer

Online orders: UPI or bank transfer. At the shop: UPI, bank transfer, cash and cards.

Question 15

When should I pay for an online order?

Accepted Answer

After we confirm your order total, pay in full and share a screenshot of the payment on WhatsApp so we can confirm and ship.

Question 16

How do I make filter coffee?

Accepted Answer

Add coffee powder to the upper chamber of a South Indian filter, press lightly, pour hot water and let it drip. Mix the decoction with hot milk and sugar to taste. See our Brewing Guide for steps.

Question 17

Can I use your coffee without a filter?

Accepted Answer

Yes. Whole beans can be ground for French press or other methods, and our instant coffee needs only hot water or milk.

Question 18

Should I buy whole beans or ground coffee?

Accepted Answer

Whole beans keep their aroma longer. Grinding just before brewing gives the freshest cup.

Question 19

How should I store coffee?

Accepted Answer

Keep it in an airtight container, away from moisture, heat and sunlight.

Question 20

What is the shelf life of your coffee?

Accepted Answer

12 months from the date of manufacture. For the best taste, enjoy it within 3 months.

Question 21

How should I store chocolates from the shop?

Accepted Answer

Keep them at cool room temperature (18–22°C), or refrigerate in warm weather. Best enjoyed within 24 hours.

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Brewing & Usage

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